BDJoy's Privacy Policy
— Your data, our responsibility

Your trust in bdjoy means everything to us. When you register, play games, or use any of our services, you share certain information with us. This privacy policy clearly explains what data we collect, how we use it, and how we keep it safe.

This Privacy Policy bdjoy.bizapplies to all services on the site. Continued use of the site constitutes your acceptance of this policy.

1. How We Collect Data

BDJoy collects your information through several methods. Each approach is fully transparent and based on your consent.

• Information You Provide Directly: The name, email address, phone number, and date of birth you provide when filling out the registration form are collected directly from you.
• Automatically collected data: While you use the site, your IP address, browser type, device information, and session data are collected automatically.
• Payment information: Transaction details are recorded during deposits or withdrawals. However, card numbers and mobile banking PINs are never stored.
• Cookies & Tracking: Cookies are used to improve your experience on the site. For full details, please refer to our Cookie Policy.
• From third parties: For KYC verification or fraud prevention purposes, information may occasionally be verified through approved third-party sources.

2. What Information We Collect

The table below gives you a quick overview of the types of data we collect and why.

3. How Your Information Is Used

BDJoy uses your information solely for specific, necessary purposes. We never use your data for anything beyond what is required.

• Account Management: For registration, login, and account security.
• Payment processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your questions and issues quickly.
• Ensuring security: To prevent fraud, money laundering, and illegal activities.
• Legal Obligations: To submit required reports to the relevant regulatory authorities.
• Service improvement: To analyze usage patterns and improve your experience.
• Promotional communications: With your consent, we may send you updates on bonuses and offers. You can unsubscribe at any time.

4. Data Sharing Policy

BDJoy shares your information only to a very limited extent and strictly when necessary. Your data is not disclosed to anyone outside of the circumstances outlined below.

• Payment providers: Minimal information is shared with payment processors such as Mobile Pay, Nagad, and Rocket to complete transactions.
• Game Providers: Necessary data may be shared with third-party game providers to facilitate your gaming sessions.
• Legal Authorities: We are required by law to share information with government authorities or in response to a court order under Bangladeshi law.
• KYC Service: With authorized third-party companies for identity verification.
• Fraud Prevention: With specialist firms to detect and flag suspicious activity.

All third parties with whom data is shared are contractually required to comply with BDJoy's privacy standards.

5. Cookie Policy

BDJoy uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: To understand how the site is used — completely anonymously.
• Performance Cookies: To identify page loading speeds and technical issues.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

6. Data Retention Period

BDJoy retains your data only for as long as necessary — no longer.

• Account Information: For the duration your account is active and for up to 5 years after closure.
• Financial transactions: Retained for up to 7 years in accordance with legal obligations.
• Gaming Logs: 3 years for regulatory requirements and dispute resolution.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies last up to 1 year.

Once the retention period ends, your data is securely deleted or anonymized so it can no longer be linked to you.

7. Security Measures

BDJoy uses internationally recognized technologies and practices to protect your privacy. Our security infrastructure is continuously updated.

• 256-bit SSL Encryption: All communication between your device and our servers is encrypted.
• Two-Factor Authentication (2FA): OTP system for an added layer of account security.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Firewall & DDoS protection: To prevent unauthorized access and attacks.
• Staff Training: Only authorized personnel have access to user data.
• Incident Response Plan: In the event of a data breach, users will be notified within 72 hours.

8. Your Rights

You have several important rights regarding your personal data held by BDJoy.

9. Children's Privacy

Bdjoy is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under 18.

• Age is verified at the point of registration.
• If it becomes known that data from a minor was collected inadvertently, it will be deleted immediately.
• If an underage account is detected, it will be suspended and the relevant authorities may be notified.

If parents believe their child is using BDJoy, they should immediately support@bdjoy.bizto get in touch with us.

10. Changes to the Privacy Policy

BDJoy may update this Privacy Policy at any time. For significant changes, we will notify you by email or via a notice on the site.

• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• 30 days' notice will be given before any major changes take effect.
• Continued use of the site after changes are made will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date.

11. Contact Us

For any privacy-related questions, complaints, or requests, please don't hesitate to reach out to us. We're always here to help.

• Email: support@bdjoy.biz
• Support Page: Visit our FAQ
• Response time: We typically respond within 24–48 hours.